Refund Policy

Annual Plan

We will charge your credit card with the annual membership fee at the start of your membership. We will send you a courtesy reminder by email when fees become due prior to that fee being charged to your credit card.

Membership refunds

CATAIR will not process any cheques, Visa or Master Card payments on new applications until the guidelines set forth in the CATAIR By-laws for Acceptance have been met.

Therefore, should a current member renew his / her membership, the fee's paid to CATAIR will not be refunded in whole or in part.

Terms & Conditions

"Goods" means any goods and/or services provided by the Company as ordered by the Client
"Company" means Canadian Association of Technical Accident Investigation and Reconstructionists
"Client" means the person, firm or company placing an order with the Company

These terms and conditions apply to any provision of services or materials by the Company to the Client.

All Goods sold by the Company are sold subject to the Company's standard terms and conditions (as detailed below) which form part of the Client's contract with the Company. Terms and conditions on the Client's order form or other similar document shall not be binding on the Company.

The prices, quantities and delivery time stated in any quotation are not binding on the Company. They are commercial estimates only which the Company will make reasonable efforts to achieve.

Subject to informing or obtaining such consent of the client as may be required by the code of conduct of CATAIR, the Company shall be entitled to sub-contract all or any part of the work.

The Client acknowledges that the rights to the Goods are owned by the Company and that the Goods are protected by Canadian copyright laws, international treaty provisions and all other applicable national laws.

The risk of loss or damage to the Goods shall pass to the Client upon delivery of the Goods.

8.1 All invoices of the Company shall be paid by the Client within fifteen (15) days of the date of invoice unless otherwise agreed in writing by the Company. Alternatively, for invoices unpaid 30 days after the due date, the Company may impose a surcharge equal to 2.5% of the outstanding amount.

8.2 If any amount of the invoice is disputed by the Client the, Client shall inform the Company of the grounds for such dispute within seven days of delivery of the goods and shall pay to the Company the value of the invoice less the disputed amount in accordance with these payment terms.

8.3 Where the Company requires payment of a deposit, the Client acknowledges that the deposit is not returnable.

8.4 All fees are exclusive of value added taxes which will be added to invoices where appropriate.

8.5 The Company reserves the right to increase a quoted fee in the event that the client requests a variation to the work agreed.

In view of the nature of the service, any order - once confirmed by the Company - is not cancellable. Cancellation of the Order by the Client will only be accepted on condition that any costs, charges and expenses already incurred, including any charges that will be levied by the list-owner on account of his expenses, work or cancellation conditions will be reimbursed to the Company forthwith.

10.1 Delivery by the Company will be deemed to have taken place when the materials are handed to the custody of the Client at his premises or to a deputed messenger or courier when posted. The Company will be entitled to charge the Client for any expenses of delivery other than normal postage charges.

10.2 If an order is, at the Client's request, sent electronically, the time recorded on the sending equipment shall be deemed the time of delivery, system delays notwithstanding. (nb - electronic dispatch can be provided only on request and at the Client's risk. The Company reserves the right to substitute conventional delivery methods without notice or penalty should electronic despatch prove inconvenient.)

All written notices to be served on or given to the client shall be sent or delivered to the client's principle place of business and shall be treated as having been given upon receipt.

The Company will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies to the Client (or which may be received from the Client).

13.1 Unless agreed and indicated in writing by the Company, the Client (and their clients) shall be entitled to use the services and materials provided (i.e. the samples) only for the purpose of conducting market research to be carried out in conformity with the recognised CATAIR Code of Conduct of the market research industry. The Client shall not otherwise be entitled to store, pass on (whether to his/her client or other person) or use these services and materials.

13.2 The Client shall bear responsibility for ensuring that all usage of information contained within any samples is in accordance with and does not contravene any Data Protection or other laws, regulations or other trade customs and practices. The Company bears no liability for any omissions or faults in these respects.

Both parties shall maintain strict confidence and shall not disclose to any third party any information or material relating to the other or the other's business which comes into that party's possession and shall not use such information and material. This provision shall not, however, apply to information or material which is or becomes public knowledge other than by breach by a party of this clause.

Subject to the prior written consent of the Company the Client shall not induce to employ, whether as an employee, agent, partner or consultant, any employee of the Company directly associated with delivery of the Goods.

16.1 The Company shall not be liable for any claim arising out of the performance, non-performance, delay in delivery of or defect in the Goods nor for any special, indirect, economic or consequential loss or damage howsoever arising or howsoever caused (including loss of profit or loss of revenue) whether from negligence or otherwise in connection with the supply, functioning or use of the Goods. Any liability of the Company shall in any event be limited to the licence fees paid by the Client in the year in which the event of default arises.

16.2 Nothing herein shall limit either party's liability for death or personal injury arising from the proven negligence by itself or its employees or agents.

16.3 The Client shall fully indemnify the Company against any liability to third parties arising out of the Client's use of the Goods.

The Company will not be liable to the Client for any loss or damage suffered by the Client as a direct result of the Company, its sub-contractors or the list-owner from whom the sample or other service or material is derived being unable to perform the Contract in the way agreed by reason of cause beyond its control including Act of God, accident, war, riot, lockout, strike, flood, fire, power failure, breakdown of plant or machinery, delay in transit, postal delay, or any other unexpected or exceptional cause or circumstance.

These Terms of Trading shall be subject to and construed in accordance with the laws of Canada and the parties hereby submit to the exclusive jurisdiction of the Canadian courts